How it works

Step 1: Get in touch

Please fill out our online service request form here and an email will be sent to you with instructions on how to send your drone to our certified service center. If you have any questions before filling out the form, please email repairs@smartechsolutions.id with your issues and our staff will review your request.

Step 2: Assessment

Once we receive your drone, you will receive a confirmation email and it will be booked into our service center for assessment.

Step 3: Diagnosis & Quote

Our drone technicians will diagnose the problem and contact you with an estimated cost to repair your drone. The quote will include parts, labor, and shipping back to you. Sometimes specific repairs cannot be completed in-house, so we send these to Smartech Solutions for a quote on the repair, which can delay the process.

Step 4: Service

When you have approved the quote, our skilled technicians will get to work repairing your drone. Be aware that occasionally, for unique issues, we need to order parts and this may extend the process.

Step 5: Testing

Once your drone repair is completed we will test the craft to ensure your drone is in full working order.

Step 6: Confirmation & Payment 

You will receive an email or a call from our team letting you know that your repair has been completed, as well as payment details.

Step 7: Return

After your payment has been received we will get your drone straight back to you on the courier so you can get out flying again!

Please notify us within 14 days of any issues regarding the repair.

We are proud to say that we are the only Certified DJI Service Centre in Indonesia. Nationwide our teams are known for repairing drones to the highest standard. Our fully-equipped workshop is staffed with DJI-trained service technicians. This means you can have 100% confidence in Smartechsolutions’s workmanship and service abilities.

Our technicians can perform the majority of repairs on your crafts/devices manufactured by DJI as well as assist with set-up and firmware issues. Rest assured, by sending your drone to Smartechsolutions, you’re placing it in good hands.

Contacting Our Service Team

Please note our service centre does not accept phone calls. All contact with our service centre must be directed through repairs@smartechsolutions.id